Please use AliExpress Escrow Service to make your payment.
If you have any questions regarding specific payment, please feel free to contact us.
The amount you pay to us only includes the item’s price and the shipping charges.
We are not liable for any import tax, customs clearance fees, customs delay, and other charges.
We will try our best to help our customer to minimize the risk of paying Taxes, but not responsible for any buyers\' local import taxes or customs delay.
We appreciate your understanding and cooperation.
We will arrange the shipment within 3 working days after we confirmed the payment.
If your shipping address locates in the remote area, buyer maybe asked to pay remote area charge. We will inform you before sending the item out.
Delivery time does not include weekends and festival.
Please provide us your full delivery address, telephone number and postal code on AliExpress. Shipping to Brazil, please tell us your tax ID number.
Tracking number will be emailed to you once we have shipped your order. If there is any delay, it may be caused by bad weather or custom inspection. If you still can not receive the item, please feel free to contact us.
Miss shipped Items
If you find that your product is different from the order you placed after receiving the product, please contact us within 7 days and request a return or exchange. After 7 days, we are not responsible for the wrong shipment.
Defective and Damage Items Caused By Shipment
Please check and ensure the package and the product are in good condition, as well as whether the quantity is correct before signing.
Please be ready to provide customer service photographs clearly showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund
Defective and Damage Items Caused By Quality
Please be ready to provide customer service photographs clearly showing the problem with the item as soon as possible
Please return the product with all original parts and accessories.
Please return the screws in the top of the machine in order to avoid the movement damage. If any damage to the product caused by the transportation, the buyer is responsible for the repair cost.
Please don’t ship out via DHL, EMS, or FedEX, just choose the cheapest one like your country post.
Customer is responsible for the return shipping fee. We will pay for sending the item back to customer.
Customer is always NO.1
Please give us the opportunity to resolve the problems before leaving a negative feedback. We will find a solution to meet your requirement and enhance the satisfaction.
We care about our valued customers and understand the concerns and frustrations you might have, and try our best to resolve the problems. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience.
Due to some ISP SPAM filter settings, you may not be able to receive our email replies. If you have problems in receiving our emails, you may need to use a different email account to contact us.
Monday- Saturday 9:00 AM—18:30 PM
During the duty time, we can give you a quick respond. If we are out of work, please kindly be patient and considerable to give us a little more time, not just leave the neutral or negative feedback without communication. Thank you for your cooperation!!